SHIPPING, RETURN & EXCHANGE POLICIES
Just because shipping is free, doesn’t mean it should take a long time. At check out, you will typically see multiple shipping options with estimated delivery dates, so you can pick the option that works best for you. Expedited shipping also is not available for shipments outside the continental United States; please allow additional time for your order to arrive to these locations. Orders to P.O. boxes, US territories or military APO/FPO addresses will ship via United States Postal Service (USPS). All delivery dates are subject to order cut-off times or carrier delays.
Refund Policy
To be eligible for a return, the item(s) must be unused, in their original packaging, and in the same condition that you received them.
You must initiate the return process within 21days from the date of purchase
Returns of firearm accessories and ammunition will be considered on a case-by-case basis. Please contact our customer support team to discuss your specific situation.
Return
Once we receive your returned item(s), we will inspect them and notify you of the status of your refund. The processing time may vary depending on the circumstances, but we aim to process refunds within 2-10 days of receiving the returned item(s).
Refunds will be issued in the original form of payment used for the purchase. If the original form of payment is unavailable, we reserve the right to issue the refund in an alternative form, such as store credit.
Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from Gunprofesional, you can return your eligible item(s) for a full refund within 21 days of purchase. Items indicated as Final Sale merchandise are sold as-is and do not qualify for returns. Items part of a site-wide sale or promotion are eligible for return unless otherwise stated. Returns must be unworn, in the state you received them, and in the original packaging. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Gunprofesional offers several easy return options, including shipping box-free and printer-free returns. For more information on returns, please see the [Gunprofesional Shipping and Return Policy.] (https://gunprofesional.com/returns-shipping/)
Click here to start your easy self-service return. If you have received defective, damaged, or incorrect merchandise, please contact us.
Please note that it typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, Gunprofesional will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account. Some customers may qualify for rapid refunds.
EXCHANGES
If a self-service exchange option is not available in your Gunprofesional.com account, you can contact us to initiate your exchange.
Our processing of exchanges entails a unique system for transferring funds because we want you to receive your new item as fast as possible. The funds from the original item being returned will be transferred to an e-Gift Card or an Exchange Voucher when the exchange is initiated. Gunprofesional will then apply the e-Gift Card or Exchange Voucher to the cost of the replacement item. You must return the original item in its original condition and original packaging within 14 days of the date of your exchange using the free return label provided to you. You will receive any refund owed to you once we receive the returned original item. If the original item is not received within 14 days, Gunprofesional will charge your original payment method or default payment method (if original method is unavailable) for the cost of the original item (less any refund owed to you if the replacement item costs less).
If you later return the replacement item, a refund for that item (minus any shipping charges from the original order) will be issued to either: (a) an e-Gift Card if an e-Gift Card was applied to the exchange transaction, or (b) the original payment method if an Exchange Voucher was applied to the exchange transaction. The method of exchange by e-Gift Card or Exchange Voucher is determined by the Gunprofesional system and will be disclosed to you at the time that you request the exchange.
As noted above in our return policy, it typically takes about 5-10 business days for your return to arrive at our fulfillment center for processing, and another 2-10 business days for the refund credit to post to your bank or credit card account.